Frequently asked questions
You can order anything that is legal.
The transactions are secure, thanks to our special payment system. Here’s how it works:
- 1. When you accept a delivery offer, you are required to pay a deposit using your bank card,
- 2. We hold this deposit on our business account, while the traveler buys the product with HIS OWN money and brings it to you,
- 3. Once you confirm successful delivery, we transfer your deposit to the traveler.
So since the traveler doesn’t get paid until the delivery takes place, he has no intention for fraud.
None whatsoever. You don’t need to pay for anything before you’ve found a traveller that matches your expectations.
Not at all. You can reject offers if they don’t meet your needs.
No, travelers are required to make purchases themselves. Only in that case we can guarantee that your item will reach you, and that you will receive a refund in case the traveler cancels his trip.
You can pay using your bank card. You will be asked to pay when you accept an offer from a traveler. However, On Your Way will not transfer this money to the traveler until you confirm that the item was securely delivered to you. In case your traveler cancels the trip, you will be refunded in full, including service fees.
This is a code that you will need to give to the traveler when you meet him/her to pick up your item. Handing over this code means that you’ve received your item. Do not communicate this code before you get your order.
You should get in touch with our team at email@example.com. We resolve such issues on the case-by-case bases and in most cases you will be refunded in full.
You will be refunded in full, including the service fee.
7% of the purchase amount and traveller reward + $6 fixed on each order.
You can cancel your order anytime before you accept an offer from a traveler.
If you want to cancel an order after you’ve accepted a delivery offer and prepaid the deposit, you need to contact the traveler through the inbuilt messenger asking him if he’s already purchased the item and if he would accept cancelling the transaction. If the traveller agrees, he can cancel the transaction, and you will be refunded in full. If the traveller refuses, the delivery will take place as agreed initially.
You can enter your travel route and we’ll send you notifications each time there is an item posted that matches your trip.
When the buyer accepts your delivery offer, s/he will be asked to deposit the whole sum on On Your Way’s account. We will notify you asking to proceed with the purchase only after we have received the payment. We will hold the deposit money securely, until you’ve delivered the item. Once we get the confirmation of delivery (6-digit code), we will transfer you the money.
You will get paid as soon as you enter the 6-digit code that the buyer handed you upon the delivery of the item. If your bank account is located in Lebanon or in any of the EU countries, you will get paid by a direct bank transfer. If your bank account is located elsewhere, we will wire you the money through Paypal.
It is not a problem if you don’t have a Paypal account. We will send the money using the email address linked to your On Your Way account and you will receive an email from Paypal with an instruction on how to withdraw your money from your Paypal to your Bank account.
After the buyer places the deposit, s/he will not be able to cancel the transaction. This is to protect you against any last minute cancellations, especially after the requested item has been purchased. However, the buyer may communicate to you (i.e. the traveller) that s/he wishes for the transaction to be cancelled. If you haven’t yet purchased the item and don’t mind cancelling the request, please click on the 'Cancel' button on the top right corner of the request page.
You have 2 options and it’s up to both of you to decide!
- 1. You can drop off the products at our collection point in Mar Michael.
- 2. Or you can meet up anywhere that suits both you and the buyer.
When you place a Prime order, you no longer need to wait for a traveler to contact you. We will automatically the first available traveler to your request, so that your product reaches you in the soonest delay.
Any product that costs more than $200USD is eligible for Prime shipping.