Frequently asked questions
I’m looking to buy a product
You can buy anything that is legal in Lebanon. If in doubt, just ask for a quote, our team will let you know.
While we can ship almost anything, since our products are brought in our travelers’ suitcases, we are the best in the market for lighter-weight, higher-value products (things like cosmetics, phones, jewelry, higher-end clothing…).
We’ll be happy to quote you if you want to a sofa, but we’re not sure it will fit in the suitcase !
Three easy steps :
- 1. Spot the item you want on any ecommerce shopping website in the US, UK or France. Popular ones include Amazon , eBay, Nike or Sephora, but we can ship from any store !
- 2. Ask for a quote by sending us the link to the item, either online here or via WhatsApp (http://wa.me/96171640397)
- 3. We’ll get back to you quickly (a couple of hours on business days), with a delivery offer specifying the time and price of delivery. Then, it’s up to you to accept or not!
If you accept our offer, we handle everything from there and will notify you once your product reaches Beirut.
As you prefer. You can either prepay with your bank card (with a discount), or pay cash on delivery.
You’ll get a firm offer from our team within a couple hours of asking for a quote but if you want to get an estimate, you can use this handy calculator.
No, the price we send you is final, you won’t pay a dime more.
No, there’s no minimum order value but we do apply a minimum 8$ shipping fee. However, you can combine multiple items in a single order to hit the limit.
Delivery typically takes 1-3 weeks from the moment you place your order.
In some rare instances, for instance for products coming from the UK or France or from websites that do not offer fast shipping, things might take a bit longer. If that is the case, you will of course be informed before making your decision.
None whatsoever. You don’t need to pay anything if our delivery offer doesn’t meet your needs.
All deliveries are insured, so if your package arrives damaged or does not correspond to what your ordered, you will be refunded in full, including the item price and On Your Way’s delivery fee.
If you chose self pick-up, you can collect your items from our delivery office in Dora Sea Side.
If you have a coupon that you know for sure will work, let us know when asking for a quote ! We’ll use it when making your purchase.
I want to travel with On your Way
Our top categories include:
- - Small electronics
- - Shoes and clothing
- - Cosmetics
- - Small automotive accessories
Two weeks before your travel date, we’ll send you a list of the exact items you’ll carry, as well as the amount you can expect to earn once you’ve arrived in Beirut. You’ll have two days to confirm and can veto any of the items, no reason asked.
All items ship from recognized online stores such as Amazon or eBay - never from private individuals.
Nope. We’ll send you all the products you’ll carry in advance, after you confirm and approve. All items ship from recognized online stores--never from private individuals.
Each parcel you receive has a tracking number and comes from a recognized online store. Unpack and verify each product and send us a photo to confirm receiving each one. We’ll walk you through all the steps once you’re there.
No, you’re not! We take full responsibility for the products and will notify you ahead of time when we notice anything wrong.
Drop it off at our logistics office, or arrange a pick up with us. Either way, we’ll give you your cash once we receive the items.